Estimated time: 10 min
This guide outlines the steps to manually create new pre-close and post-close cases for immediate auditing in the Advocate Platform.
Before You Begin
It is helpful (but not mandatory) to have the following documents before starting this process:
Pre-Close | Post-Close |
Appraisal Report | Acord 28 |
What You'll Learn
01 — Filling in the Case Information (Step 1)
02 — Selecting the Risk Profile (Step 2)
03 — Setting Up the Asset (Step 3)
04 — Providing Case Details (Step 4)
05 — Adding Insurance Contacts (Step 5)
06 — Creating Policies for Servicing (Step 6)
Step 1: Fill in the Case Information
From either the Homepage or Cases page, click + Add Case.
Select the Case Type Renewal Case.
Indicate if the case is for a future renewal, or if it will be audited now for compliance.
Enter the desired Case ID, or click Generate for the system to generate an ID for you.
Fill in the desired Case Name.
Select the Account from the dropdown.
Click Continue.
Step 2: Select the Relevant Risk Profile
Search or scroll through the available Risk Profiles for your organization and select the appropriate one for the Case.
Click Continue.
Step 3: Set Up the Asset
Click + New Asset.
Select the Asset Type from the dropdown.
Fill in the Asset Address using the search bar option.
Tip: Fill in as many of the Asset fields as possible, even though they are not mandatory at this stage.
Click Add Asset.
If additional Assets are needed, click + Add Asset and repeat the previous steps.
Once all Assets are added, click Continue.
Step 4: Provide Case Details
Select the applicable Certificate Holders.
Fill in the Deal Closing Date.
Select the Risk Review Deadline.
Select the Insured.
Indicate if the Premiums are Escrowed or not.
Click Continue.
Step 5: Add Insurance Contacts
Either search for an existing Insurance Contact in the system, or add a new insurance contact.
Click Complete.
Step 6: Create Policies for Servicing
From the Policies tab, click + New Policy.
Upload the relevant documents by clicking Upload on the right side of the screen.
Drag and drop or choose files from your computer.
Select the document type of each uploaded document.
Click Upload Documents.
Use the relevant documents to fill in the policy information.
Note: The mandatory fields are noted with red asterisks. These fields must be filled in to create a Policy.
Once all fields are filled in or selected, click Create Policy.
Repeat these Policy creation steps until all needed policies are in the system.
What Happens Next?
The Case is now ready to audit for compliance.